Ashish Roy,TNN | Jul 7, 2014, 04.35 AM IST
NAGPUR: The state information technology (IT) department has asked all the other departments to use electronic know your customer (eKYC) system to avoid multiplicity of smart cards and to obviate the need for citizens to submit hard copies of identification and other documents for obtaining various government certificates.
The personal data of citizens are mentioned in his or her unique identification number (UID). Instead of demanding identity proof and address proof from a citizen each time for issuing any document, the information available in UID should be used. This is available with Unique Identification Authority of India (UIDAI) and would be provided by IT department to whichever department wants it.
UID has address, photograph, date of birth, gender, and fingerprints. Most government documents need only this information. Many banks now used eKYC for opening a bank account. The process is, however, optional. The person concerned must give consent to use his or her UID information. Otherwise, the usual process of providing hard copies of necessary documents would be followed.
Nowadays many departments like transport department issue smart cards instead of paper documents. The government wants all such documents should be mentioned in a single smart card. The IT department order states only computerization of the department's working will not achieve the desired objective. It will have to be done in a planned way. Similarly, the attitude of government staffers will have to change to make the project successful, it adds.
The IT department has given clear guidelines for issuing documents through eKYC method. When a citizen approaches an eKYC centre, his UID number is entered and then fingerprint detection is conducted. Once the process is over, a reference/transaction ID will be generated, which will be stored in the database. The document required or service to be rendered will be then provided after completing due formalities.
The IT department has issued several guidelines for protection of intellectual property rights (IPR). The IPR of any eGovernance application developed by any department will be with the state government. The department concerned will not have the right to provide it to another department whether in state or outside free or for any amount.
Many times, a company changes the software for some reason or transfers the data to another department with government permission. During this process, sometimes important information is lost. To avoid this, a detailed hand over checklist will be prepared. If the department concerned doesn't have expertise, IT department will send a contractor's officer to supervise the process.
How will it work
* You will not need to submit copies of documents for obtaining government certificates or services
* Go to the concerned department's official eKYC authentication centre
* Tell the operator your UID (Aadhaar) number
* The operator will make you give your fingerprint if you are using eKYC for the first time
* Your photograph will appear on the screen. If it matches your face, the operator will proceed further
* You will get a transaction/reference number. This will be stored in department's database
* You will get the document service after it is processed by the department.