The Department of Administrative Reforms and Public Grievances, which is the nodal agency for formulating policy guidelines for citizen-centric governance, manages a Centralised Public Grievance Redress and Monitoring System (CPGRAMS).
People can visit public grievance website--www.Pgportal. nic.In--to file their complaints. The grievances can be filed against any government organisation in the country through this portal.
Recently, voluntary mentioning of Aadhaar card number has been introduced along with other relevant information for the purpose of lodging of public grievances on CPGRAMS, Minister of State for Personnel, Public Grievances and Pensions Jitendra Singh said in a written reply to the Lower House.
"However, it is not mandatory and is purely voluntary for assisting in better resolving of grievances," he said.
Aadhaar is a 12-digit unique identification number which acts as a proof of identity and address anywhere in the country.
Grievances are now also being monitored by Prime Minister Narendra Modi himself through the online Proactive Governance and Timely Implementation (PRAGATI), wherein grievances identified for systemic changes are discussed through video conferencing with the secretaries concerned.
A total of 8,81,132 public grievances were received last year as against 2,70,255 such complaints in 2014, as per an official data.