A.S.R.P. Mukesh & Kumud Jenamani
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Reddy was among the first few to test Jharkhand Police's latest citizen-friendly measure - a virtual FIR system that debuted at 10 thanas across four districts on Wednesday with the promise of extending its reach to all the 24 districts by this year-end.
Chief minister Raghubar Das launched the online FIR portal - jofs.jhpolice.gov.in - at a function at the police headquarters in Dhurwa, offering the aam aadmi the convenience of approaching the men in uniform anywhere, anytime.
In Ranchi, online FIRs can be registered with Kotwali, Jagannathpur and Ormanjhi police; in Jamshedpur, with Sonari, Kadma and Potka police; in Bokaro, with steel city and Gomia police; and in Dhanbad, with town and Katras police.
Reddy, for one, is might impressed. "Soon after registering my complaint online, Ranchi police called me and said the local police station had been alerted on my case. Wow! This is indeed e-age," he said.
Three other smart policing initiatives (see below) also saw the light of day at the function. These are ARMAR or accident response and medical assistance in Ranchi; police control room (PCR) vans for Ranchi, Jamshedpur and Bokaro; and highway patrol vehicles on Ranchi-Jamshedpur stretch of NH-33 and in Giridih.
The chief minister had a word of caution though. "We don't want to restrict ourselves to inaugurations. These systems should be sustained. There will be shortcomings, but there will be back-up support too," Das said in the presence of chief secretary Rajiv Gauba, home secretary N.N. Pandey, DGP D.K. Pradhan and other senior officers of the police department.
DGP Pradhan called the efforts at better policing historic. "People often shy away from registering FIRs because policemen are unresponsive at thanas. Now, technology will make them more accountable and spare people humiliation and hassles. This will be a turning point in law and order."
ADG (CID) Rezi Dungdung explained how the online FIR works. "On the web page, you have three options of registering complaints. Key in your Aadhaar number, choose fingerprint option and press go. Details of the complainant as in the Aadhaar database are automatically received. One just has to choose nature of complaint and give a brief description of the crime/problem."
As a second option, one can key in Aadhaar number and choose OTP (one-time password). A unique code is sent to the Aadhaar-linked mobile number of the complainant. After entering the OTP, one can fill up the form. "Those who don't have Aadhaar numbers yet, can just bypass these options and fill up the form," Dungdung said.
What about people who aren't tech-savvy or don't have computer or Internet at home? "They can visit the nearest Pragya Kendra and officials will help them register an FIR online for Rs 30. For those in BPL category, the same will be done for free," he said.
Once a complaint is filed, an SMS and an email will be sent as acknowledgement. "Investigations will be initiated immediately and depending on the outcome, the complaint will be converted into an FIR," the ADG added.
Can online FIRs make police more accountable?