The UID project is considered by many specialists to be the most technologically
The Transactions Expert: Pramod Varma
Mr. Varma, an Infosys alumnus, had helped start a Boston-area company that specialized in complex inventory management systems for retailers like JC Penney and Target. His firm processes 25 million orders daily for Best Buy alone. “That’s the kind of inventory system we’re looking for at UID,” he says Mr. Nilekani told him. Mr. Varma was one of the first five at the Bangalore apartment.
Mr. Nilekani knew the unique ID effort wasn’t all about technology. He would need someone with a deep knowledge of the Indian government to win over skeptics who wanted to protect their bureaucratic fiefdoms. Early on, he brought in Mr. Sharma, a 55-year old bureaucrat from Jharkhand state with background in sanitation and science, to serve as de facto CEO.
Unusually tech-savvy for a government official, Mr. Sharma programmed the first version of the software where unique ID applicants’ demographic information gets entered. He was responsible for hiring and struck deals with various state government agencies and public sector banks to help with sign-up. He brought the post office on board to deliver 1.2 billion unique numbers to Indians via mail. “Technology is a very important part of this, but it’s essentially a governance project,” he says.
Mr. Wade says the program can give government great insight into how its development schemes are working in practice, but said India needs to be proactive about putting in place robust privacy protections. Though he isn’t a technologist, he worked closely with the team in Bangalore. “It was a Silicon Valley startup inside the Indian government. It might as well have been in someone’s garage,” he says.
Mr. Prabhakar literally wrote the book on biometrics—or at least a widely used one called the “Handbook of Fingerprint Recognition.” He took periodic leaves from his biometrics company beginning in the fall of 2009 to help the Bangalore team. He also scouted other major national ID and biometrics projects around the world, first at an industry conference in Tampa and then a workshop organized by the World Bank in New Delhi.
He says the tight timeline Mr. Nilekani gave the group— issuing the first unique numbers by March 2010—was a source of anxiety. “We wondered sometimes, can we pull it off? What’s the plan B?” he said. But in the end, what’s being put in place in villages across India now is pretty much what got launched in that Bangalore apartment. “We slept there. We worked there,” he says. “The first designs of the entire system were put together in that room.”