Author Name: Ibrahim Ahmad
Author Email: Ibrahima@cybermedia.co.in
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When the Unique ID project started in September last year, UIDAI (UID Authority of India), took about three months to cross the one mn-mark. And they crossed the 100 mn-mark last month. What started with a bang now seems to be running into all sorts of problems. Or so the perception seems to be getting built. It will be a historic tragedy if UID fails.
The problem seems to be at two levels. Implementation and acceptance. Implementation, to my mind is a minor factor, and for a project of this magnitude, is not unexpected too. The bigger challenge is of its acceptance. Not by the citizens they are actually standing in long queues for hours to get their UID cards. There are reports of Maoists in Jharkand, who had so far refused to be part of government schemes, getting UID cards made for their family members and fellow villagers. Such is the expectation from this card.
Unfortunately its the government departments and agencies that seem to be jealous. For instance, the Census office has refused to share its database with UIDAI, which they had earlier agreed to. There are so many reports of national banks and government departments not recognizing the UID cards. In a recent case, many citizens in Maharashtra discovered that when they presented the UID for driving licenses, or buying a scooter, or for opening a bank account, the UID card was not accepted as an address and ID proof. And when the matter was brought to the notice of higher officials, they said they have no formal notification. One has to see the disillusionment on people faces who found that the UID card was useless.
I have met a few IT secretaries who have scoffed at the idea of the UID card, and are actually working on something similar at the State level. The UIDAI team should not defocus and start running after various ministries and government departments to persuade and remind them to issue UID notification as a legal document for identity proof. The trio of the prime minister, finance minister, and the home minister key figures in the Indian government who can get things moving, with the backing of Sonia Gandhi must quickly put together a crack team to ensure that everybody is on board, and anybody who does not comply is taken to task. UID is a national project and it should be accepted by all.
On the issue of implementation, while a huge infrastructure has been put uparound 20,000 enrollment stations across the country being run by about 50 registrars there is no end to problems that citizens are facing for getting themselves registered. And these are the routine operational problems scanner not working, typing errors, system hanging, camera not working, long queues, the agent is on leave today...so on and so forth. With Nandan Nilekani and RS Sharma both stalwarts in their own fieldsat the helm, one expects that these problems should have been foreseen. It is giving quite a bad name to the whole project. One hopes they will be quickly rectified at a strategic level and not piecemeal.